Return a faulty product
If you receive a faulty product or the product you purchased has developed a fault within 30 days of the purchase, we will offer you an exchange or refund upon your request provided that:
- The faulty item is returned within 30 days of the time of receipt of goods.
- You have receipt or proof of purchase.
- You must return the product with all original accessories and packaging.
- A case or RMA number from the manufacturer (if applicable)
- DOA – Please contact us within 7 business day of receiving the item so we can arrange for the item to be returned to the manufacturer for a replacement. All of the contents and accessories should be returned to us in their original packaging.
- Damaged in Transit – Please contact our customer service immediately (same day) upon receiving the item to return it for a replacement, providing full package details and including photos of the damaged item (submit a photo via email: email@example.com). We will investigate and respond to you as soon as possible.
- A completed Return Form.
Change of mind
If you have changed your mind about a purchase, we will offer an exchange, store credit, or refund at our discretion, to the amount of the item(s) at the time of said purchase, provided that:
- Items are returned within 14 days of the time of receipt of goods.
- You have receipt or proof of purchase
- Items are in original, unopened, and undamaged packaging (submit unopened box with an image may be required in some circumstances, via email:
- A completed Return Form
Shipping change of mind
You will be responsible for paying for your own shipping costs for returning your item. If you are shipping an item over $100, you should consider using a trackable shipping service or purchasing shipping insurance.
We reserve our right to refuse a return and refund on an item found to be in not origional condition as it was sent and or with missing parts or packaging. We will charge a restocking fee if the product packaging has been opened and no longer considered to be in brand new condition, up to 25% to 50% of the purchase price depending on the condition of the item.
If a refund is approved, then the payment will be processed strictly via the method that the item was paid. Refunds will usually be processed within 2-3 business days.
If the item was returned to sender (seller) due to failed delivery attmept buy our delivery partner for any reason and customer decides to proceed with the refund.We will not be able to issue a refund untill the item is delivered back to us.
If a Free Shipping promotion or discount applied to the original order, then a nominal $5 to $15 shipping fee will apply, shipping costs are non-refundable.
3% processing fee will be charged on the total refund amount if the buyer changes their mind and the order is paid via PayPal.